WARRANTY AND EMISSIONS DISCLAIMER
violate State and/or Federal laws and regulations relating to motor vehicle safety standards including State and/or Federal emissions laws and
regulations. Federal and State laws prohibit removal, modification or rendering inoperative any part of a vehicle emission control system. Installation of these parts may void manufacturers and/or extended warranty coverage of the vehicle. VTT makes no claims to the legality of any parts used for “on road/highway vehicles.” Customer further agrees to indemnify and hold harmless VTT from any claims or liability arising from the sale or installation of the performance parts at the request of customer. Customer warrants that he/she accepts all legal responsibility for any modifications performed on the above-described vehicle. Customer agrees that the modifications performed on the above-described vehicle are for off road/highway use only. Customer further warrants that he/she has willingly entered into this agreement and agrees to be bound to this agreement. Customer shall not be entitled to recover from VTT any consequential damages, damages to property, damages for loss of use, loss of time, loss of profits, or income or any incidental
damages. VTT disclaims all warranties, either express or implied, and neither assumes nor authorizes any other person to assume for it, any liability in connection with this sale.
CUSTOM PRODUCT POLICY
Any VTT products built to order, such a turbochargers, manifolds, turbo kits, etc, require a 50-100% NON-REFUNDABLE deposit for the order to be placed. This policy is in place due to the custom nature of each product, and VTT’s inability to sell the product if the buyer decided the product is unwanted. If VTT does agree to a refund on a custom product there will be a restocking fee which varies by product.
All components manufactured by, or sold under the VTT brand, hold a 12-month warranty against defects in materials and workmanship. Warranty is intended to cover components only when they are used in the manner for which they were originally designed. Warranty is void on all products found to have been used in racing or off road applications, or any nature whatsoever, turbochargers showing excessive boost, shaft speed, dirty oil, or inmproper PCV operation, on all products that show evidence of abuse, lack of proper maintenance, improper installation, misapplications, alteration in any way whatsoever from their original design or negligence in the use of VTT products by the original retail purchaser or by any agent of the original retail material. Warranty applies to original purchaser only, transfer of ownership, or sale of items to a 3rd party will void all warranties. These warranties specifically excludes, but is not limited to, any normal maintenance and wear items such as belts, brake pad material, clutch disc friction material, and brake rotors. VTT accepts no responsibility for any costs or grievances incurred by failure of parts; including but not limited to labor and shipping costs to and from VTT.
All work warranted against defects in workmanship for 10,000 miles or 12 months; whichever occurs first. No warranty provided on failures caused from defects in customer supplied parts. No warranty on any items or work found to fail due to abuse, neglect, racing, or any scenarios considered outside normal driving conditions. Some modifications may void portions of the factory warranty. VTT is not responsible for any costs incurred by customer due to factory warranty refusal. Not responsible for any costs or damage incurred to vehicle, persons, or other property as a result of any work performed by VTT.
PROCEDURES FOR WARRANTY CLAIMS
In the event a problem occurs with a VTT component, please contact VTT at Tony@vargasturbo.com during normal business hours. When speaking to a customer representative, you will need to have your invoice number on hand. The following steps will then be followed:
- 1. VTT representative will determine if the product will have to be returned to VTT for inspection. A RMA number will be given, which needs to be placed clearly on the shipping label.
- 2. The retailer or the customer will ship the component in question back to VTT including the original receipt, if it is a turbocharger, warranty card and a clear description of the exact problem experienced. It is the responsibility of the retailer or the customer to pay for shipping back to VTT.
- 3. Tuning documentation must be submitted to VTT including tuner used, logs showing boost level at the time of failure, etc
- 4. If VTT finds the component to be defective and within the warranty period, VTT will repair, replace, or issue credit to the customer at VTT’s option. Any repaired or replaced product will be returned to the retailer or customer, UPS Ground, FedEx Ground, USPS or by
Truck. Please note that no replacement warranty parts can be shipped until original parts are returned to VTT for inspection.
You can trust that your order will be quickly processed and safely delivered.
We can ship products anywhere in the United States or Internationally using the shipping method of your choice. When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment’s destination.
Items in stock will typically ship out in 2-3 business days.
A. Shipping Charges
Our shipping charges are determined by the weight of your order and shipping method selected, excluding applicable sales tax.
B. International Orders
VTT does ship internationally with a few exceptions. Please note that you, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and can’t give you an estimate of the cost, because it varies widely around the world. Please do your research so you’re ready to get your package cleared through customs, and have an idea of what the additional cost will be.
RETURN, EXCHANGE POLICY, CANCELLATIONS
Our goal is to ensure your complete satisfaction with your purchase.
In the event that a component must be returned (some products are non-returnable), please contact a VTT customer representative for a Return Merchandise Authorization (RMA) number. The RMA number must be placed clearly on the shipping label. Any returned products without a RMA number will be refused. No returns accepted after fourteen (14) days from ship date shown on Invoice. There is a 20% restocking fee applied to all components returned in a 100% resalable condition. If returned components are not in a 100% resalable condition, an additional charge will be assessed at the amount decided by VTT. If component(s) are damaged, or show signs of installation, the return will not be allowed. All returned goods must be shipped to VTT by prepaid freight. We highly recommend insuring any items shipped to VTT for return. Special Order parts are not returnable.
ALL APPROVED RETURNS ARE FOR IN HOUSE CREDIT ONLY.
If you would like to cancel your order, you can do so provided that the order has not yet been shipped. If the item you want to cancel has been shipped, the order cannot be canceled. However, you can return the item for a refund. See our Return policy.
Address: 22035 Meekland Avenue, Hayward, CA 94541
Phone: (510) 537-2266